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MLL Jobs




Current available jobs in Sales & Marketing:




Sales & Marketing: Ticket Sales Management
Ticket Sales Manager - Chesapeake Bayhawks (Annapolis, MD)

Ticket Sales Manager Job Description

 

The Ticket Sales Manager leads the promotion and sale of Chesapeake Bayhawks tickets and sponsorships via the conduction of inside and outside sales methods while ensuring the provision of superior customer service and support to existing customers. The Ticket Sales Manager oversees the sales force and the tools and systems the sales force relies upon and is responsible for ensuring that the entire team meets or exceeds sales objectives.  On game days, the Ticket Sales Manager oversees the Box Office and all day-of game sales and transactions.  This position is a key member of the management team.

FLSA Classification: Exempt

Primary Responsibilities:

  • Generate revenue through the promotion and sale of Chesapeake Bayhawks season tickets, group tickets, fundraiser program, premium hospitality packages and memberships, single game tickets and tickets related to sponsorships.*
  • Develop and implement sales plans and strategies to quickly develop a pipeline of sales prospects, aggressively advance new opportunities, close new business, and foster existing customer relationships.*
  • Conduct as many as 50 cold calls per day to individual buyers, businesses, schools, canceled plan holders, and referrals to develop new relationships and close new business.  Ensure at least 100 additional cold calls per day are made by the Ticket Sales Staff that the Ticket Sales Manager supervises.*
  • Conduct face-to-face sales presentations with potential customers including tours of Navy-Marine Corps Memorial Stadium to assist in developing new relationships and closing new business.*
  • Oversee the team’s relationship with the team’s Ticket Partner (Ticket Return). 
  • Oversee all ticket reporting functions and fulfills ticketing reports to management, ownership and MLL in timely manner.*
  • Set budgetary goals for both new ticket sales and renewal/retention sales, as well as create methods and opportunities for reaching the established goals.*
  • Ensure the sales team exceeds or meets aggressive daily, weekly, monthly, and annual sales objectives.*
  • Oversee the entire retention process, including renewal tracking and phone follow up with accounts. This includes creating a proactive customer service plan.*
  • Effectively train, manage, and motivate the Bayhawks sales team; ensure the team has all applicable resources and leads available to them to maximize results.  Continue to train sales staff weekly, both as a group and on an individual basis (role play, hands on training, coaching, etc.).*
  • Conduct ongoing analysis of the team’s sales performance and initiate action where performance does not meet expectations or where opportunities exist to increase sales.  Celebrate with and congratulate team when expectations are met.
  • Maintain and utilize database records of all clients and prospects within the ticketing system and SCORE (CRM).  Ensure database growth and proper utilization.
  • Utilize SCORE (CRM) to understand key demographics of Bayhawks customers including season ticket buyers, groups, premium hospitality and walk-ups. 
  • Help establish a positive sales culture within the organization.  Have fun creating competitive work hard, play hard environment.
  • Work with Team Finance Department to provide necessary ticket sales and commission reports in a timely manner.
  • Implement customer service initiatives to develop better relationships with clients, and encourage feedback to help streamline operations.
  • Additional sponsorship projects as required (e.g., assist with sponsorship fulfillment).
  • Work to increase community awareness of the Chesapeake Bayhawks and promote team events and appearances.
  • Represent the Bayhawks in the most positive way on game days and in the community.
  • Participate as needed in special company projects.
  • Maintain professional, ethical, and company standards at all times.

  

Job Requirements:

  • Passion for and knowledge of lacrosse and its traditions with an understanding of the rules of competition. 
  • Committed to the team with a “won’t give up” mentality. 
  • Competitive attitude. 
  • Enthusiastic with exceptional interpersonal and team building skills with the ability to initiate change and best practices.
  • Highly self-motivated and enthusiastic with a strong customer service orientation.
  • Excellent organizational skills with an attention to detail and accuracy.
  • Strong written and oral interpersonal communication skills.
  • Proficient at MS Office, Ticket Return and Groupmatics.
  • Evidence of the practice of a high level of confidentiality.
  • Ability to adapt to a changing environment, including personal flexibility for after-hours meetings, deadline demands, travel, and an irregular work schedule.

Education/Experience:

  • The ideal candidate will have a minimum of two years of professional sales and customer service experience, preferably in the sports industry; including a minimum of one year experience in a lead, supervisory, or management role.
  • Bachelor's Degree in a related field; or the equivalent combination of education and/or experience.

Travel Requirements:

  • Moderate travel (<50%) is expected in association with performing this position; travel includes sporting events, and frequent promotional, sales, and sponsorship activities. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2 years of professional sales and customer service experience?
2. Do you have at least 1 year of supervisory experience?
3. Do you have prior sports industry experience?


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Sales & Marketing: Corporate Sponsorship Sales
Account Executive - Corporate Partnerships - The Florida Launch (Boca Raton, FL)

The Florida Launch, a Major League Lacrosse team based in Boca Raton, Florida, is looking for a Corporate Partnerships Account Executive who will responsible for selling sponsorships, season tickets, mini season plans and group ticket packages to businesses and local groups/organizations for the upcoming MLL season.

Specific Responsibilities:

  • Prospect, pitch and closes new accounts via cold calling, email marketing and in person presentations with a primary focus on sponsorships, season tickets and group ticket sales from  local businesses.
  • Arrange appointments and develop networks to promote corporate sales.
  • Achieve defined sales goals through various means including, but not limited to executing sales calls, attending community events and attending local business networking events.
  • Work to fulfill community and lacrosse grass roots activities.
  • Responsible for maintaining and servicing accounts on a day to day basis.

Required Qualifications

  • Proficient in Microsoft Office software programs including Word, Excel, and PowerPoint.
  • Excellent communication skills, both oral and written.
  • Demonstrated excellent collaborative and interpersonal skills at all levels.
  • Self-starter with ability to work with minimal supervision.
  • Ability to work irregular hours, including some nights, weekends, and/or holidays due to the nature of professional sports sales.

Interested candidates should submit a cover letter and resume.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of corporate sales experience do you have?
2. How many total years of sales experience do you have?


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